Terms and Conditions
These Terms and Conditions govern the use of digital marketing and consulting services provided by Must A Media. By accessing and using these services, clients (referred to as "Client" or "You") agree to these terms.
1. Acceptance of Terms
By engaging with the services of Must A Media, you acknowledge and agree to these Terms and Conditions. Continued use of our services constitutes acceptance of these terms.
2. Service Description
Must A Media offers digital marketing and social media consulting, as well as comprehensive Meta advertising training programs. Our consulting services include social media strategy, content creation, audience analysis, and advertising management. The training program provides hands-on education in Meta (Facebook and Instagram) advertising strategies, audience targeting, content development, and ad campaign optimization.
3. Client Obligations
Clients are required to provide necessary information, follow through on recommendations, and complete agreed-upon action items. Active communication and feedback are essential to the success of our services. Delayed responses or incomplete tasks may impact service delivery and results.
Clients receiving training services are required to actively participate and complete designated tasks. Timely communication and adherence to recommendations are essential for achieving the best results.
For training participants, active participation includes attending scheduled sessions, completing practice assignments, and notifying us of any necessary cancellations at least 24 hours in advance.
4. Intellectual Property
All materials, including but not limited to content, strategies, documents, visuals and course content provided by Must A Media, are proprietary and protected under intellectual property laws. These materials are for the Client's personal business use only and may not be copied, shared, or distributed without explicit written permission from Must A Media.
5. Limitation of Liability
Must A Media will not be held liable for any indirect, incidental, or consequential damages resulting from the use of our consulting or training services. We do not guarantee specific financial results, as results may vary depending on factors such as individual Client’s industry client effort, business niche, and market conditions.
6. Payment Terms
Service fees for both consulting and training programs must be paid in full prior to the start of the service. Payment terms are outlined in the Agreement, and fees are required to be settled before services commence. Late payments may result in a suspension of services until the balance is cleared.
7. Cancellation and Refund Policy
Clients wishing to reschedule a consulting or training session must provide 24 hours' notice to avoid session fees or scheduling conflicts.
Consulting services are provided on a month-to-month basis, and each month’s fee is non-refundable once payment has been made. Refunds will not be issued for any portion of the monthly consulting fee, as payment confirms the Client's commitment for that month. Any advertising costs incurred during the consulting process are the responsibility of the Client and cannot be claimed from Must A Media in the event of any dispute or disagreement.
For training programs, refunds are available until the start of Day 4 of the program. After Day 4, no refunds will be issued. Refund requests submitted within this period will be processed in accordance with standard procedures and payments will be returned to the original payment method.
8. Modifications to Terms
Must A Media reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients, and continued use of our services after such changes will constitute acceptance of the new terms.
9. Confidentiality
All Client information and business details provided to Must A Media will be kept strictly confidential and will not be disclosed to third parties unless required by law or necessary to prevent harm. We are committed to maintaining your privacy and protecting sensitive information.
10. Termination of Services
Either party may terminate the Agreement as outlined in the Service Agreement. If the Client chooses to terminate the agreement, any outstanding payments for services rendered will remain due. Must A Media reserves the right to terminate the agreement if the Client fails to adhere to the agreed-upon payment terms or obligations.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Florida.